At Alkemi, an initiative by Triven, your academic satisfaction is our primary focus. We want to ensure that our AI chemistry tutoring platform delivers real, tangible value to your Advances Level (A/L) exam preparation.

This Refund Policy outlines our commitments, timelines, and procedures regarding refund requests for our **Plus** and **Pro** subscription packages.

1. Refund Eligibility Window

We offer a clear 14-day refund window on all initial subscription registrations:

If you purchase a monthly or annual **Plus** or **Pro** plan, you have exactly 14 calendar days from the exact date and time of purchase to request a full refund.
Refund requests initiated outside of this 14-day window are generally not eligible for a refund, and your subscription will remain active until canceled at the end of that billing period.

2. Conditions for Refund

To maintain a fair operational ecosystem for all students, full refunds are processed provided the following general conditions are met:

You have not exceeded reasonable usage thresholds (e.g. asking 100+ complex, server-intensive chemistry questions) within the first 14 days of upgrade.
Your account is in good standing and has not been flagged for automated scripting, botting, or sharing account credentials.
No formal billing chargebacks or payment disputes have been filed via payment processors (standard chargebacks override merchant refunds and lock user access).

3. How to Request a Refund

Initiating a refund is straightforward. Simply draft an email with your purchase details:

Send your request from the email address registered with your Alkemi account to contact@trivenlab.space.
Include your full name, registered email address, and the transaction reference or receipt ID supplied by our billing provider, Lemon Squeezy.
*(Optional)* Briefly state why you are dissatisfied so we can continue tailoring Alkemi to meet Sri Lankan A/L organic chemistry study needs.

4. Processing and Timelines

Once received, our billing staff will verify eligibility within 3 business days. Approved refunds are credited back automatically to the original payment source (credit card, local bank card, or wallet) via Lemon Squeezy.

Refunds typically appear on your financial bank statement within 5 to 10 processing days depending on your local bank or credit institution's clearing parameters.